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formerly of Professional Project Services, LCC
Have you ever been on or lead a team where confusion over who should do what existed? Maybe there was a ‘roles and responsibilities’ document or even RACI chart on the wall, yet team members struggled. Struggles commonly persist when a task was not included in the document or the team members did not accept the assignments. Have they even seen and reviewed it? Unclear expectations and lack of communication leads to team conflict, something we all want to avoid. Below is one exercise I have done with teams that has resulted in a better understanding and respect in team members’ roles.
Generate team discussion and agreement on who is responsible for the completion and quality of project tasks.
All team members for a small team or a representative of each team discipline for larger teams. No discipline should go unrepresented. For best results, ask for an independent facilitator so that the project manager can be a full participant.
This exercise focuses on who does the work. There is still a need to document who reviews, who approves, and so on. This can come in a RACI-type chart later. Another option is to mark each card as team members discuss the assignment. Choose whatever method will get to team acceptance the quickest.
I mention a RACI-type chart for a reason. When creating a matrix of roles and responsibilities use the terms best represents how work is approved in your team and organization. “Responsible”, “Accountable”, “Communicated”, and “Informed” may not hold a lot of meaning to your team members where “Leads”, “Approves”, and “Informed” may be clearer. Let the team help decide on the categories to capture so that the resulting document is meaningful.
I hope this exercise, or some variation of it, will help to avoid confusion and conflict in your project teams. Please comment or email me if you use this exercise on your project. I am interested in how it went for your team; especially any adjustments made that provided even better results.
I am thrilled to announce ModernAnalyst has published my article on Achieving Business Value – check it out and pass it on. I look forward to your comments on the ModernAnalyst site or here.
Business value is a new indicator for project success. Huh? You may be wondering what ever happened to the good ole scope, schedule, and budget. They are still there and measured, but what the 2012 trends have been pointing to is that a project completed within scope, schedule, and budget and not be successful. The opposite is also true. Read complete article
I just ran across this excellent supporting video on Twitter.